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The dedicated IT Helpdesk software based on complaints lodging functionality is in use, which leads IT department to an organized way of responding to employees calls and keep track record of the issues. To achieve this, it is imperative that all complaints shall be properly logged into the software.It has been strictly communicated to all IT Helpdesk staff that all complaints shall be registered first into the software before taking any actions on the complaints. To avail timely services, it is also requested to all employees that while lodging their complaints through phone or email, always urge the Helpdesk staff to enter the complaint into the system. Javed Ahmed Siddiqui, K-Electric PVT LTD
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The relationship with Mushko has grown with time. The first contract given to them in 2010 of PRL helpdesk support, based on their professionalism we have given them more tough job of virtualization which they handled very expertly. Now they are giving us 24/7 support of all servers and network of PRL and we could proudly say that we are the satisfied customer of Mushko. Muhammad Samad Khan, Pakistan Refinery Limited
