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Commercial Support

Mushko Commercial Support Division provides a comprehensive, integrated portfolio of IT and Electronics Services including customer support, consulting, structured cabling, network monitoring and management solutions to calibrations services for electronics products. Customer Support also manages the delivery of warranty support as well as maintenance support. Mushko is authorized HP Support Provider in Pakistan and qualified for the HP Service One program that confirms Mushko has the required numbers of certified engineers to perform support service as per HP standards.

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Support Services:

With authorized service centers and branches in Karachi, Lahore & Islamabad; having strong network of resident engineers MUSHKO is providing full services coverage across Pakistan.

Preventive maintenance

Health check

After warranty support

Warranty extension &
Care pack services

Pickup and drop off services

Backup Support

Installations

Trainings

Warranty extension &
Care pack services

Demo of products

Asset Tagging

OS updates and
diagnostics services

Repairing services

Outsource IT Human
Resource Services

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MUSHKO’s support service includes one or more of the following:

Customer Support

    Customer Support provides a range of services from standalone product support to high availability services for complex global, networked, multivendor environment powered by Web based call logging and tracking system based on SAP CRM module.

  • Mushko Nationwide service centers are connected with backend HP support team for technical assistance if required.
  • Annual Service contracts with Mushko
  • HPI standard warranty coverage all over Pakistan
  • HPI Care pack & Back to back Services
  • Warranty extension services
  • Call center to facilitate its valued customers
  • On site installation and after sales support
  • On site pickup & deliveries
  • Phone in support assistance available
  • Provide IT resources to complete various IT projects
  • 24x7x4 support for customers having mission critical applications
  • Back-up units to reduce downtime
  • Spare parts availability
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Include Product Support:

Products Support:

  • Thin clients
  • PCs
  • Notebooks
  • Tablets
  • Phones
  • Plotters
  • Scanners
  • Scanners
  • UPS
  • Microsoft
  • Antivirus
  • LCDs /LEDs
  • Printers
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