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Support & Services Division
 
Support & Services Division
 
Mushko IT business support has grown in to a leading IT support company in Pakistan, providing solutions all the way from corporate customers with nation-wide locations to small and medium business. Our engineers are highly skilled, certified and high level of experienced in establishing and managing business IT environments.

Mushko Support Division provides a comprehensive, integrated portfolio of IT and Electronics Services including customer support, consulting, structured cabling, network monitoring and management solutions to calibrations services for electronics products. Customer Support also manages the delivery of warranty support as well as maintenance support. Mushko is the authorized HP Support Provider in Pakistan and qualified for the HP Service One program that confirm Mushko has the certified engineer to perform support service as per HP standards.

Support Set-up:
With branches and authorized service centers in Karachi, Lahore & Islamabad and resident engineers in Multan, Faisalabad & Sukkur, Customer Support provides a range of services from standalone product support to high availability services for complex global, networked, multivendor environment powered by Web based call logging and tracking system based on SAP CRM module to record faults and also get updates directly from the website concerning the customers support call or job status.

Benefits of working with Mushko Support Services:
  • Increased system uptime of your equipment.
  • On site delivery, installation and after sales support.
  • Spare parts availability.
  • Back-up units to reduce down time.
  • Phone in support assistance available.
  • 24x7x4 support for customers with whom 24x7x4 contracts are signed.
  • Provide IT resources to complete various IT projects.
  • Mushko Nationwide service centers are connected with backend HP support team for technical assistance if required.
  • Mushko engineers are also certified on Linux, Oracle, Microsoft, APC, Zebra, Motorola, Fingertech, Secugen.


 
 
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