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Support & Services Division
 
Support & Services Division
 
Mushko IT business support has grown in to a leading IT support company in Pakistan, providing solutions all the way from corporate customers with nation-wide locations to small and medium business. Our engineers are highly skilled, certified and high level of experienced in establishing and managing business IT environments.

Mushko Support Division provides a comprehensive, integrated portfolio of IT and Electronics Services including customer support, consulting, structured cabling, network monitoring and management solutions to calibrations services for electronics products. Customer Support also manages the delivery of warranty support as well as maintenance support. Mushko is the authorized HP Support Provider in Pakistan and qualified for the HP Service One program that confirm Mushko has the certified engineer to perform support service as per HP standards.

Support Set-up:
With branches and authorized service centers in Karachi, Lahore & Islamabad and resident engineers in Multan, Faisalabad & Sukkur, Customer Support provides a range of services from standalone product support to high availability services for complex global, networked, multivendor environment powered by Web based call logging and tracking system based on SAP CRM module to record faults and also get updates directly from the website concerning the customers support call or job status.

Benefits of working with Mushko Support Services:
  • Increased system uptime of your equipment.
  • On site delivery, installation and after sales support.
  • Spare parts availability.
  • Back-up units to reduce down time.
  • Phone in support assistance available.
  • 24x7x4 support for customers with whom 24x7x4 contracts are signed.
  • Provide IT resources to complete various IT projects.
  • Mushko Nationwide service centers are connected with backend HP support team for technical assistance if required.
  • Mushko engineers are also certified on Linux, Oracle, Microsoft, APC, Zebra, Motorola, Fingertech, Secugen.


 

Principals

Mushko is the oldest Hewlett Packard dealer in the world (since 1962) and has established itself as one of Pakistan leading business houses of high-end technology related products. HP, world's largest technology company, creates technology solutions that provide new possibilities for consumers and business with a portfolio that spans printing, personal computing, software, services and IT infrastructure. .

HP Divisions that Mushko Represent and Supports in Pakistan:
  • ESG Business critical & Intel Servers, Storage equipment.
PPS:
  • IPG provides home and business printing devices, digital imaging and publication systems, supplies and consultation services.
  • PSG provides commercial personal computers (PCs), consumer PCs, workstations, a range of handheld computing devices, digital entertainment systems, calculators, and other related accessories, software and services for commercial and consumer markets.
 
American Power Conversion Corporation, is a leading manufacturer of uninterruptible power supplies, electronics peripherals and data center products. APC successfully caters to a wide range of consumers ranging from home and office users to Data Centers of internationally recognized standards.

Products: Offline UPS, Line Interactive UPS, ONLINE UPS, Room Monitors, Isolation Transformers, Surge protection and power conditioning, networking and cable solutions and cooling solutions for data center.
 

Certifications

2012 Specialist

Service One

 
Best Support Service Awards Certificate

Best Support Service Awards Certificate

 

Clientele

Sucess Stories

Success Stories
 
Mushko Electronics (Pvt) Ltd. provides support services to a large number of companies, an increasing number of these companies have nation-wide locations, which require support services. Mushko Support Service Organization delivers these services through its network of Support Centers located in Karachi, Islamabad & Lahore.

Recently signed maintenance contracts with Mushko.

 
Khushali Bank
Country wide support of PCs, Servers & Printers.

 
Nestle
Country wide support of Printers.

 
Habib Bank Limited
Karachi Branches support of 31 Servers - Locations: 31

 
Metro
Country wide support of Proliant and Unix Servers

 
DHL
Recently Mushko Electronics (Pvt) Ltd. signed with DHL Pakistan for country wide support of Pcs, laptops and printers.

 
MAERSK
Mushko Electronics (Pvt) Ltd. now provides Blade Servers 9x5 Support to Maersk for Blade Servers.

 
HBL
Mushko Electronics (Pvt) Ltd. now provides Country wide support of HP ML 350 Proliant Servers.

 
HBFC
Mushko Electronics (Pvt) Ltd. now provides Country wide support of HBFC Proliant Servers.

 
For further information on how you can sign up for support & services, please email support@mushko.com or call 111-701-701
 

Downloads

Maintenance Contract Lead Form
 
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Mushko 111-701-701
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